Allstate Insurance Agent: Millicent Smith at 138 Marietta Highway, Roswell, Georgia.

Disappointing experience with Allstate as a whole. Despite having both car and home insurance with them, no tickets, no accidents, no claims, our monthly rates continued to increase. Finally got smart and shopped around, easily found cheaper, superior coverage. Called to cancel, was instructed to send email; I requested confirmation email from Allstate, which I received. Now received a bill, stating that my coverage was not cancelled until 2 weeks after my email confirmation that my coverage was cancelled. Called to dispute. Was told that even though I could provide proof of new auto coverage that was effective before I cancelled my old policy, they legally could not cancel my auto policy until my auto lender mailed them a letter saying it was ok? Obviously terrible communication, as I was never informed that I would continue to be charged until my auto lender ok'd the cancel. Disappointed that good, low risk customers would continue to have increase in rates. Bad experience, glad we changed insurance companies.